Helping Family Businesses
Prosper Across Generations®


Changing Disagreement into Dialogue: How to Manage Conflicts and Enhance Communication

Conflict is a natural component of family relationships, and it affects family enterprises in several ways. Conflict_Resolution_istock_lo_resMany families benefit from the healthy expression of disagreement and managing conflict proactively. Still, others struggle with conflict that may originate from years before and continues to impede the family’s ability to make business decisions or enjoy their family relationships.

Presenter Amy Wirtz does not shy away from conflict. For over 25 years, she has focused her career on helping families resolve complex issues as a collaborative lawyer, mediator, exit-planning advisor, and family business consultant.

During this interactive webinar, Amy shares effective methods for handling difficult conversations and family dynamics. Topics include how to:

  • Separate issues from emotions
  • Improve active listening skills
  • Approach difficult subjects with a five-step process
  • Move forward from an emotional disagreement
  • Deal with difficult people

This webinar recording is one hour long.


About the Presenter

Amy Wirtz is a consultant with The Family Business Consulting Group specializing in shareholder value enhancement, business planning processes, and transition implementation of management, leadership or ownership of a business. Drawing from 27 years as a lawyer, Amy believes in peaceful resolutions to complex issues by helping families learn new communication skills to resolve family and business matters. While no longer practicing law, today Amy focuses on providing creative solutions to family business engagements and presenting to relevant audiences. She also helps business owners use their advisors as a resource team to create optimal value.

Additional Resources

Suggested Articles 

You can also access hundreds of in-depth articles written by our team that address the unique challenges faced by family enterprises from communication and conflict to succession and continuity. Visit our Article Library.

Recommended Books

Webinar recordings

Ready or Not, Here it Comes! How to Manage Change in Your Enterprising Family
Learn the valuable lessons from those who have well-managed succession, transition to non-family leadership, engaging the family in family governance, formalizing business governance, and more.

It's Not You, It's My Family's Business: Where to Start with Cohabitation, Prenuptial and Postnuptial Agreements
The goals of this presentation are to strengthen your understanding of family law agreements and better equip families with how to talk about and implement family law agreements within their family enterprise.

From Partners by Chance to Partners by Choice: Building Trust-based Partnerships with Siblings and Cousins
Sibling and cousin partnerships almost always come about by chance rather than choice. Discover how to think objectively about where you might improve as a partner while also striving to identify and enhance these qualities in your family partners. 

Stronger Family Ties for a Stronger Family Enterprise

Speech_bubbles_on_square_background_128We have helped thousands of families achieve proactive dialogue around the family and business questions that, when managed or resolved, can help them move forward. With exceptional depth in knowledge, education and experience of family dynamics and related issues, our team is uniquely capable of helping your family on the path to clearer communication, stronger relationships and better-decision making structures. To learn more about our services, contact us at or call 773-604-5005.

To learn more about our services, contact us at or call 773-604-5005. © The Family Business Consulting Group, Inc. All Rights Reserved.

close (X)